Privacy Policy

1. Scope and Applicability

This Privacy Policy applies to Illumina Core websites, examination platforms, manpower outsourcing workflows, payroll operations, and client support channels. It covers personal data processed in the course of service onboarding, delivery, compliance, and reporting.

2. Categories of Information Collected

• Identity data: full name, employee or candidate ID, date of birth, and profile identifiers.
• Contact data: email address, mobile number, postal address, and organization details.
• Service data: attendance records, payroll inputs, examination logs, and workflow documents.
• Technical data: IP address, browser/device metadata, session history, and access logs.
• Support data: communication records, tickets, attachments, and escalation notes.

3. Purpose and Lawful Basis of Processing

• To execute contracts and deliver staffing, payroll, and examination services.
• To meet statutory, regulatory, and tax-compliance obligations.
• To maintain platform integrity, detect misuse, and prevent fraud.
• To provide operational updates, SLA reporting, and customer support communications.
• To improve service quality through controlled analytics and process evaluation.

4. Cookies and Session Technologies

We use cookies and similar technologies to maintain secure sessions, monitor site performance, and improve usability. You may adjust browser-level cookie settings; however, disabling essential cookies can impact secure login and workflow continuity.

5. Data Sharing and Third-Party Disclosure

Data may be shared strictly on a need-to-know basis with authorized implementation partners, cloud infrastructure providers, payment systems, statutory bodies, and legal authorities where required by law or contract. Illumina Core does not sell personal data for advertising.

6. Cross-Border and Inter-Region Processing

Where services involve distributed infrastructure, data may be processed in controlled environments within approved jurisdictions. Such processing is governed by contractual controls, security safeguards, and confidentiality commitments.

7. Security and Access Controls

• Encryption applied for data in transit and controlled encryption at rest for critical records.
• Role-based access and authentication controls for operational systems.
• Log monitoring, audit trails, and periodic security hardening of environments.
• Backup, recovery, and incident response workflows for continuity and resilience.

8. Data Retention and Archival

Data retention is determined by service contracts, legal obligations, audit windows, and business continuity requirements. Data beyond required retention windows is anonymized, archived, or securely deleted as applicable.

9. Data Subject Rights

• Right to access and review personal data held in relation to applicable services.
• Right to request correction of inaccurate or incomplete records.
• Right to request deletion where legally permissible and contractually feasible.
• Right to object or restrict processing in specific scenarios under applicable law.

10. Children's Privacy

Our services are designed for institutional and enterprise use. We do not knowingly process children's personal data outside lawful and authorized examination or education workflows.

11. Policy Updates

We may revise this policy to reflect legal, operational, or platform changes. Updated versions will be published on this page with revised effective dates and version references.

12. Privacy Queries and Grievance Contact

• Email: privacy@illuminacoreindia.com
• Address: Level 12, Corporate Tower, New Delhi 110001, India
• Response timeline: Initial acknowledgement within 5 business days.