Legal Framework

Terms of Service

These terms define the legal conditions governing access to Illumina Core services, platforms, and managed delivery programs.

Terms

Service Conditions and Obligations

Effective Date

March 6, 2026

Applicable To

All Illumina Core websites, platforms, and managed services

Jurisdiction

Laws of India, subject to contract-specific provisions

Legal Contact

legal@illuminacoreindia.com

1. Acceptance of Terms

By accessing, subscribing to, or using Illumina Core services, you agree to be bound by these Terms of Service and all applicable laws, policies, and contractual obligations.

2. Definitions

  • "Services" means payroll, workforce, examination, and related support offerings.
  • "Client" means the enterprise, institution, or authorized representative using the service.
  • "Platform" means software portals, dashboards, APIs, and digital workflows operated by Illumina Core.

3. Scope of Services

  • Digital examination setup, proctoring, and operational support.
  • Payroll processing, compliance management, and reporting.
  • Manpower outsourcing, staffing lifecycle operations, and HR workflows.
  • Implementation services, managed operations, and support desk escalation.

4. Customer Responsibilities

  • Provide complete, accurate, and lawful input data for service execution.
  • Maintain secure credentials and prevent unauthorized account usage.
  • Comply with payment terms, usage boundaries, and statutory obligations.
  • Nominate authorized points of contact for approvals and escalations.

5. Acceptable Use and Conduct

Clients shall not use services for unlawful activities, unauthorized data extraction, platform abuse, malware distribution, or any action that disrupts service integrity or third-party rights.

6. Commercial Terms and Payments

Pricing, billing cycles, and taxes are governed by the executed proposal, work order, or master service agreement. Delayed payments may trigger service restrictions as defined in contract.

7. Intellectual Property

All platform software, templates, frameworks, branding assets, and process methodologies remain the intellectual property of Illumina Core unless expressly assigned in written agreement.

8. Confidentiality and Data Protection

  • Both parties must protect confidential information shared during service delivery.
  • Confidential data may only be used for authorized service objectives.
  • Disclosure is permitted only where legally mandated or contractually authorized.

For technical safeguards and security controls, refer to our Security Page.

9. Service Availability and Support

Illumina Core targets high availability and governed support response windows. Service levels, maintenance windows, and escalation timelines are defined in client-specific contracts.

10. Limitation of Liability

To the maximum extent permitted by law, liability is limited to the scope, value, and remedies defined in the governing commercial agreement. Consequential losses are excluded unless mandated.

11. Indemnity

Each party agrees to indemnify the other against losses arising from breach of terms, negligent acts, unlawful conduct, or violation of third-party rights, subject to contractual limitations.

12. Suspension and Termination

Services may be suspended or terminated for non-payment, security risk, misuse, legal direction, or material breach. Surviving obligations include confidentiality, payment dues, and compliance.

13. Force Majeure

Neither party is liable for delays caused by events beyond reasonable control, including natural disasters, regulatory shutdowns, critical network disruptions, and civil emergencies.

14. Governing Law, Disputes, and Notices

  • Governing law: India, unless otherwise stated in executed contract.
  • Disputes: Attempt amicable resolution before formal proceedings.
  • Legal notices: legal@illuminacoreindia.com